Delivering health services digitally and keeping customers engaged for the long haul
Complex services are increasingly being delivered digitally.
We urgently need to understand how to build a digital environment that provides the same or better experiences for all stake holders than that experienced in traditional in-person settings.
Becoming a trusted companion on the path to a better quality of life
How do we get customers to stick to a program for long enough to make a difference? This is a challenge for a digital solution without the authority of a guiding professional. How to provide a relationship that is valuable enough to make a customer stick with the program.
The answer requires the skills of all of Talke's diverse professionals. Providing an excellent program is probably not enough. We need a range of additional tools to establish that valued relationship, creating the habit-forming behaviour that will lead to long-term adherence.
Tess is a trusted companion to manage the journey
We live in a personality-driven world. Tess to be your friendly guide and mentor who takes the journey with you and makes it comfortable and enjoyable.
Tess engages in every facet of the customer experience, building a relationship utilising a range of techniques from the worlds of psychology, linguistics and marketing to become a trusted mentor.
Repeated empathetic interaction, controlling the conversation, continually reinforcing the value of participation and controlling a range of motivational tools all combine to make Tess a powerful presence in the journey to better health.
Talke is applying TESS to StandingTall
Diarising and messaging encouraging top of mind behaviour
Creating a deeply personal experience to prove understanding and create value
Further tailoring solution. Involving influencers to motivate and assist
TESS the surrogate trainer. Assumes the role of a traditional allied health professional
TESS is part of the interaction in a very human way as the trusted leader
Motivation tools are built in. TESS interacts with StandingTall to discuss progress and encourage
Planning for a pervasive digital future
TESS will always be there with you
TESS working with Marie and David in Rapporr.
Creating peace of mind for the carer.
As application-based digital delivery comes of age, it will become technologically agnostic. The same content needs to present seamlessly on tablets and phones, on smart mirrors and TVs as well as through the unique voice of home robots.
It will assimilate data from an array of smart sensors, cloud-based knowledge bases, in app metrics etc. and will need to present it on command in a simple meaningful way, often proactively.
Integrating TESS into a digital platform will provide a simple, effective way to present this mass of information.
The gateway to additional value
Learning on the job
TESS evoles with the customer by learning, firstly from the answers a customers gived to her questions, but also by interacting with the raw data provided by the exercise engine.
This will constantly improve Tess's understanding of the relationship,
Working beyond the App
TESS the knowledge base is a concept that will greatly increase the value for the customer of working StandingTall. A panel of trusted experts will provide validated health information that is provided through TESS and tailored to individual customer requirements.
TESS can also introduce and 'vouch for' 3rd
The gateway to in person and video interactions
TESS will be the personality that controls external communication in StandingTall. Scheduled drops ins or interventions by health professionals. Valuable information from 3rd party health experts
We are a team of experienced business and research professionals who have united around a common desire to identify ground-breaking R&D in the healthcare field and with our combined expertise, develop research-validated solutions that will have a significant impact on wellbeing, especially in the aged care market.
Now is a crucial time for the evolution of digital services, especially in health.
Talke is building the skills and tools to ensure the digital health revolution has a friendly, trusted face.
It has always been about empathy
Right from the first chatbots of the 1950s (Eliza etc) and the original Turing test for intelligent systems, the emphasis was placed on empathy rather than smarts. It was understood that a limited system would be more favourably looked on if it made an effort to understand the human in the conversation rather than trying to know everything. Today, people are put off by robots and AIs that try to disguise their lack of knowledge with glib pre-programmed responses.
